Total Quality

Quality is a much used term, but few people are able to define it.  At Interdean we believe that quality should not be something that is confined to a Quality Department or the achievement of industry accreditations.  We want to push beyond the basics.  Quality should be understood and practiced by everyone throughout our business.

Total Quality is Interdean’s general business approach and strategy aimed at embedding awareness of quality in all our organisational processes.  It is comprised

Making Quality Part Of Our Language

Interdean’s Total Quality programme is comprised of different elements that our staff can all relate to within their own roles.  All working together they ensure everyone within our organisation has a common understanding of quality and how what they do affects the service you ultimately receive as our customers.

Customer Focus

Everything we do is driven by our customers.  We ask what is important to you and use customer feedback to continually develop and improve our services.

Culture

Interdean nurtures an underlying culture that promotes good practices and behaviours that benefit our customers and help Interdean achieve its Vision.  Interdean’s Values ensure that all our employees are working towards the same goal in a positive way. Proactive, Respectful, Innovative, Diligent, Ethical.

Leadership & Involvement

Interdean aims to lead its employees and in turn for our people to take responsibility themselves.  We involve them in our business and the continual improvement processes by empowering them.

Customer Satisfaction

Interdean defines customer satisfaction as our performance against our customers’ expectations.  In 2007, Interdean helped 28,000 individuals and families to relocate with, 97.8% of customers stating that they would recommend Interdean’s services to others.

Processes

Processes and best practice are the foundations of Interdean that when combined with the skill and experience of our staff achieves consistently high standards across our business.

Continual Improvement

Under Interdean’s unique Möbius Continual Improvement programme, we strive to continually improve our processes and everything we do as a company.  Möbius is a simple and easy to remember process that everyone at Interdean can apply in order to progressively improve what they do.

Training & Develoment

The Interdean Academy is key to Interdean’s training and development programme for our employees.

Industry Standards & Benchmarks

Interdean is FIDI FAIM and ISO certified.  Furthermore Interdean works with organisations such as FIDI and ERC to help develop best practices and improve standards across the relocationa nd international moving industry.